FAQs
ORDERING AND PAYING
No-risk guarantee
We want you to be completely satisfied with every purchase you make with us. If you are in any way dissatisfied with a product you ordered or received, we are happy to exchange it or issue store credit into your account, whichever you prefer.
Order status
You can check your order status anytime in two easy ways:
- View the status of a single order by entering your order number on the order information page; or
- Sign in to your account and review the complete order history of all your Heiida orders. Don’t have an account? Register now.
Can I change or cancel my order?
Heiida is happy to assist you with returns to make sure you are happy with your purchase. However, we are not able to change or cancel your order after it has been submitted. For more info on returns visit our Shipping & Returns page.
Printing & online errors
While we make every effort to ensure the accuracy of our information in print and online, errors occasionally occur. We reserve the right to make corrections.
Payment Methods
At the moment, we accept all major credit cards and debit cards through Paypal Express and direct debit into our bank account. If you opt for direct debit, please email us the bank transfer slip for verification purposes before we can process your order.
In the meantime, we are currently in the process of expanding our payment options so please do bear with us.
What Currencies Can I Pay In?
Your payment will be in Ringgit Malaysia (MYR). However depending on where you are browsing from, your browser will show you an estimate of the price in your local currency. Unfortunately, the price shown is just an estimate and may vary slightly as we have no control over what you bank/credit card rates are.
Delivery Time
We will always try to ship your order within 1 business day from the time you have made your order. Usually if you make your order before 11am, we will ship it the same day. Orders placed on weekends and holidays will be shipped the next business day.
SHIPPING
Hurrah! We offer FREE SHIPPING for all apparel above RM200 to all locations within Malaysia, including Sabah & Sarawak. We also offer FREE INTERNATIONAL SHIPPING to Singapore, Thailand, Indonesia and Brunei for purchases above RM300.
For all other international orders, we offer International Priority Shipping Service for the low amount of RM140! For more details about shipping & returns, visit our Shipping & Returns page.
INTERNATIONAL ORDERS
Do you ship internationally?
Yes we do! Shipping a Heiida order internationally is very easy. Simply enter the international destination for your order while checking out. After your address of choice is entered, your shipping rate will be adjusted. We also offer FREE INTERNATIONAL SHIPPING for purchases above certain amounts.
For more details on shipping and returns on international orders, please visit our Shipping & Returns page.
MY ACCOUNT
What are the benefits of creating an account with Heiida.com?
Registering for an account allows you to store your purchasing history and personal information, which will improve your checkout process during your next visit. You'll also be able to choose if you'd like to be notified or special events and the latest happenings at Heiida.
Do I need to create an account to place an order?
You can check out on heiida.com with a registered account or as a guest. When you check out with a registered account, it will be more convenient to track and manage all of your orders on heiida.com.
I forgot my account password. How do I retrieve it?
Click here and select "Forgot your password?" to retrieve your password.
GIFT CARDS
Do you sell eGift cards?
Want to purchase an eGift card for someone special? Contact us today at hello@heiida.com
STORE LOCATIONS
Can I purchase Heiida in stores?
Our products are only sold online at www.heiida.com for the moment. If you would like to stock Heiida at your stores, do get in touch with us by visiting our Wholesale Opportunities page.
I am a retailer, how can I get Heiida in my store(s)?
You can visit our Wholesale Opportunities page to register your interest and we'll get back to you as soon as we can!
PRIVACY & SECURITY
Secure Online Shopping
Heiida Performance is fully committed in providing a safe and secure experience for all our online visitors. We have implemented Secure Sockets Layer (SSL) when transferring and receiving your personal information. A solid key icon or a locked padlock icon at the lower portion of your Web browser window confirms the sire is secured through SSL and site address will change from “http” to “https”.
Privacy
We are fully committed to protecting your privacy and take great care to safeguard all the information in our possession. Heiida will never share/rent/sell client information (including email addresses) to anyone outside our company.